Terms of sale and customer information
This English translation is for your convenience. The German text is the binding version. Read it in German
These terms apply to everything you request or order from MyChristmasStar. They also contain the information the law requires us to give consumers and the notice about your right of withdrawal.
1. Who we are and what these terms cover
The provider is [missing: name], [missing: strasse], [missing: ort], email [missing: email] ("we"). More details are in the legal notice.
These terms apply to contracts for
- printed kits: paper stars and Christmas tree ornaments with your photos, printed by us, scored, cut out and sent to you with building instructions, and
- digital files: the print and cut files of your star or ornament to download, which you print yourself and cut on your own cutting machine.
A consumer is anyone who enters into a contract mainly for private purposes (§ 13 BGB). Customers' own terms do not apply.
2. Designing, requesting, the contract
- Designing your star or ornament on our website is free and without obligation.
- Printed kit: with "Request your star" you send us a non-binding request with your finished design. The automatic confirmation of receipt is not yet an acceptance. We email you an offer with the total price, shipping costs, payment method and expected delivery time. The contract is concluded when you accept this offer (for example by replying to the email).
- Digital files: if the files are offered for a price, you see the price before ordering. By clicking the order button and paying you make a binding offer; the contract is concluded with our confirmation or when we make the files available. As long as we provide the files free of charge, you can download them without paying.
- The contract languages are German and English. We store your request and email you the details; you can also see your requests in your account.
3. Checking before we print
Before you send a request you check every page of your design and confirm it. We print exactly this design. Typing errors in captions and the choice of photos are your responsibility. Colours on paper look a little different from a screen; such usual differences are not a defect.
4. Prices, shipping, payment
- All prices are final prices. [missing: ust_hinweis]
- We state shipping costs separately in the offer or before you order.
- We name the available payment methods in the offer. You pay for digital files through our payment provider Stripe.
- We make printed kits once payment has arrived and send them within the time stated in the offer.
5. Your photos
Our terms for your photos apply to your photos. You grant us the simple, non-transferable right to use your photos solely to make, show and send your star or ornament. You confirm that you may use the photos for this and that the people in them agree.
6. Right of withdrawal
Printed kits: no right of withdrawal
A printed kit is made to your specifications from your own photos and is clearly personalised. There is **no right of withdrawal** for such goods (§ 312g(2) no. 1 BGB). Your statutory rights in case of defects (section 7) remain unaffected.
Digital files: withdrawal notice
For digital files offered for a price, consumers have a right of withdrawal as follows. (The German wording is the binding one.)
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us ([missing: name], [missing: strasse], [missing: ort], phone [missing: telefon], email [missing: email]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Early expiry of the right of withdrawal
For a contract for the supply of digital content not on a tangible medium, the right of withdrawal expires when we have begun to perform the contract (making the files available to download) after you have expressly agreed that we begin before the end of the withdrawal period, you have acknowledged that you lose your right of withdrawal once performance begins, and we have given you a confirmation of the contract (§ 356(5) BGB).
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To [missing: name], [missing: strasse], [missing: ort], email [missing: email]:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
7. Defects
The statutory rights in case of defects apply (§§ 434 ff. BGB, for digital files §§ 327 ff. BGB). If something arrives damaged or misprinted, please write to [missing: email] with a photo; we reprint the affected pieces or find another solution.
8. Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and where we have given a guarantee. For slight negligence we are liable only for breach of essential contractual obligations (obligations that make the contract possible in the first place and on which you may rely), limited to the typical damage foreseeable when the contract was concluded. Otherwise liability for slight negligence is excluded.
9. Final provisions
German law applies. If you are a consumer, the mandatory consumer protection rules of the country where you normally live remain unaffected. We do not take part in dispute resolution proceedings before a consumer arbitration board. If any provision is invalid, the others remain valid.
Last updated: 27 October 2026